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  • Online Return Policy

    We want you to be completely happy with your new KEENs!

    If within 30 days you’d like to return your purchase from keenfootwear.com, you’re welcome to set up a return free of charge.* You can start your return at:

    keenfootwear.com/returns

    It can take 5-7 business days for our warehouse to process your refund, once we receive your return. We’ll pop you a confirmation via email when your return has been refunded to the original payment method.

    Please note that shipping costs are not refunded.

    If you received your order as a gift, please give us a call so we can see what options we have.

    Keenfootwear.com is unable process returns of items purchased at another online retailer, or stores.

    *Free Return Shipping is available to the lower 48 states. For orders shipped to APO/AFO addresses, Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands, please contact us for a return authorization. 

     

     

    Exchanges:

    KEEN has a return and re-order policy, and does not offer direct exchanges. Your original payment method will be refunded once the warehouse receives and processes your return. Feel free to place a new order whenever you’d like!

    If you have any special discounts on your order, don’t hesitate to pop us an email or give us a call so we can help you with your return and reorder.

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  • I don’t have my original packaging, can I still return my order

    For orders purchased within 30 days from the date of purchase, you can still return your order. If you no longer have the original shipping box or bag your package arrived in, you may use another box for the return. Please refrain from using any box, envelope, or bag that contains a hazardous material marking on the outside as this will delay your refund.

  • How do I return my order?

    We want you to be completely happy with your new KEENs!

    If within 30 days you’d like to return your purchase from keenfootwear.com, you’re welcome to set up a return free of charge.* You can start your return at:

    keenfootwear.com/returns

    It can take 5-7 business days for our warehouse to process your refund, once we receive your return. We’ll pop you a confirmation via email when your return has been refunded to the original payment method.

    Please note that shipping costs are not refunded.

    If you received your order as a gift, please give us a call so we can see what options we have.

    Keenfootwear.com is unable process returns of items purchased at another online retailer, or stores.

    *Free Return Shipping is available to the lower 48 states. For orders shipped to Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands. If you live in one of these areas, please contact us for a return authorization. 

  • When will I receive my refund?

    Once your return has been received back at our warehouse, it takes approximately 7-10 business days for the refund to process and be posted back to the original form of payment. Moreover, we will notify you via email once your return has been processed as well as when you should expect to see your refund back in your credit/debit card account.

  • What is your exchange policy?

    We're sorry to hear that your KEENs didn't work out, and are happy to get you the right pair!

    If within 30 days you’d like to return your purchase from keenfootwear.com, you’re welcome to set up a return free of charge.

    KEEN has a return and re-order policy, and does not offer direct exchanges. Your original payment method will be refunded once the warehouse receives and processes your return. Feel free to place a new order whenever you’d like!

    If you have any special discounts on your order, don’t hesitate to pop us an email or give us a call so we can help you with your return and reorder.

    You can set up your return here:

    keenfootwear.com/returns

     

     

  • Can I exchange my online order at a local store?

    We're sorry to say that our retail partners aren't able to accept returns for items purchased on our website. Online orders can returned by following the instructions through the link below. 

    www.keenfootwear.com/returns

    Silver lining? We offer free return shipping! 

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