Costumer service is great. The shows are my problem. I first got the nonslip clog style shoes. I'm a chef and on my feet for 12 plus hours. They curled up and the nonslip was not that great. After being credited for the curling of the shoe I had decided to try a different pair, these have to be the most uncomfortable pair of shoes I've used in my 20 years in this career. I'll stick to Berkinstock shoes from now on.i would leave 0 stars but unfortunately I have no choice in the matter.