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  • Can I cancel my online order from keenfootwear,com?

    Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel orders once they’re submitted.

    However, we are happy to offer free return shipping. Once the order arrives, just set up a return and get a shipping label (see link below), and we'll take care of it for you.

    www.keenfootwear.com/returns

  • What payment methods are accepted at keenfootwear.com?

    We accept the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and keenfootwear.com Gift Cards.

    Buy now. Pay later.
    We've also partnered with Sezzle so you can get outside in your new KEEN shoes and gear, and pay us back later. Just select Sezzle at checkout to split your order into 4 interest-free payments over 6 weeks.

    Find out more at www.keenfootwear.com/sezzle-info.html

  • What is the sales tax policy for keenfootwear.com?

    We are required by law to charge applicable tax on orders shipped to the following states: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, Wyoming.

  • Why have I been charged more than once?

    There are a few reasons why it can appear as if you have been charged more than once:

    Multiple payment authorizations
    Occasionally, the payment authorization request can appear in your account multiple times, especially if you had any decline messages appear during check out. These aren't charges – they are just authorization requests and will not post to your account. The pending hold will drop away within 24-48 hours.

    Items that ship from different warehouses
    When the items you've ordered ship from different warehouses, there is a chance the charges will be separated depending on when they ship. So, for example, there is a chance you will see an authorization for $200 for the order, but the actual charges that post could be split charges of $100 each.

  • How secure is keenfootwear.com's website?

    Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt the information you input.

    - We reveal only the last four digits of your credit card number when confirming your order.

    - If your web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method is not guaranteed to be secure.

    - To protect against unauthorized access to your password and computer, we encourage you to always sign off when you are finished using a shared computer.

  • Do you offer a layaway program or payment plan?

    We've partnered with Sezzle for a Buy Now, Pay Later solution. So you can get outside in your new KEEN shoes and gear, and pay us back later. Just select Sezzle at checkout to split your order into 4 interest-free payments over 6 weeks.

    Find out more at  www.keenfootwear.com/sezzle-info