Shipping
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How do I track my order?
When your items ship, we'll send you a shipping confirmation email with all your tracking information.
What if I didn't receive a shipping confirmation?
You can find your order status on our website. Just click the login icon in the upper righthand corner of the site, and select Sign In. You can then sign in if you already have an account to view your Order History. If you don't have an account, select Check Order. You'll just need your order number, name, and shipping zip code to pull up your order. Whichever method you use to access your order details, you'll see tracking information there. -
How do I change my shipping address?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.
You will need to reach out to UPS or USPS directly. The first step is to wait until your tracking number is active (usually 24 hours from shipping notification). Once the order is in transit, call 1-800-742-5877 and say “track a package” to get started. You can correct the address, or have the package held at a UPS store.
You can also sign up for UPS MyChoice. UPS may charge to make changes to your shipping address. You’ll need to add the address on your order for it to be added to your UPS MyChoice account: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US
For USPS, call 1-800-275-8777 and press 3 when prompted. You can also use the USPS Package Intercept service at https://retail-pi.usps.com/retailpi/actions/index.action or sign up for Informed Delivery: https://informeddelivery.usps.com/box/pages/intro/start.action -
Can I cancel my order?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.
However, we are happy to offer free return shipping. Once the order arrives, just set up a return and get a shipping label (see link below), and we'll take care of it for you.
www.keenfootwear.com/returns -
Do you offer free shipping?
In a word...yes! We are proud to say that we offer FREE standard shipping for any orders $100.00 or more. For orders under $100.00 standard shipping will cost $10.00
*Free Standard Shipping: Valid for standard ground shipping to the 48 contiguous United States. No code required. Additional charges apply for orders shipped to Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands.
Not valid on KEEN Pro program orders, id.me orders, prior purchases, purchases at retail stores, or express or overnight shipping.
Shipping options:
STANDARD SHIPPING - $10.00
Delivers in 3-7 business daysEXPRESS SHIPPING - $20.00
Delivers in 2-3 business days.RUSH SHIPPING - $35.00
Delivers in 1-2 business days. -
What is the cut-off for same-day shipping?
Our cut-off time for same-day shipping is 9:00 AM PST Monday – Friday. Orders placed before the cut-off time will have tracking numbers emailed to the order recipient before the end of the day or early the next morning. All orders placed after 9:00 AM PST will ship the following business day.
Orders are currently shipping within 2-4 business days. Business days are Monday - Friday, except major holidays.KEEN is taking necessary precautions to protect the health and safety of our employees and communities during this time. Order processing and shipping may be slightly delayed. We apologize for any inconvenience this causes.
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Where can I find this shoe locally?
If you are looking to see if a specific style is available at a store near you we recommend utilizing our Store locator: https://www.keenfootwear.com/stores/ Please note any access we have to what inventory our retail partners are carrying is managed and updated by them. We always recommend calling to confirm before making a trip to ensure the information we are relaying is accurate.
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What are the shipping timelines for keenfootwear.com?
Our shipping time-frame is 3-7 business days for our Standard shipping. Our distribution center is located in Kentucky, so ground shipping ranges from 3-4 business days in Central and Eastern states, and up to 7 business days in the Western US and outlying areas. Business days are Monday - Friday, except major holidays.
Please note that KEEN is taking necessary precautions to protect the health and safety of our employees and communities during this time. Order processing and shipping may be slightly delayed.
Orders are currently shipping within 2-4 business days. Business days are Monday - Friday, except major holidays.Click here for UPS coverage map: type in 40165 for the zip code then hit ‘submit’ to find your estimated delivery time.
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Do you offer international shipping?
Unfortunately, at this time we do not ship outside of the United States. However, we do partner with international dealers that may be able to assist further in finding our product locally. In order to view our global dealer list follow the link below.
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What are the keenfootwear.com shipping costs and methods?
STANDARD SHIPPING - $10.00
Delivers in 3-7 business daysEXPRESS SHIPPING - $20.00
Delivers in 2-4 business days.RUSH SHIPPING - $35.00
Delivers in 1-2 business days.KEEN offers free standard shipping on orders over $100.00.
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What are keenfootwear.com shipping restrictions?
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.
- We are unable to ship to multiple addresses at this time.
- USPS is the available shipping method for PO box, APO, DPO, FPO, Puerto Rico and Guam addresses.
- Currently, we are not able to ship to locations outside of the United States.
- For items purchased with a credit card, you will not be billed until the items have shipped. For items purchased with a debit or bank card, there may be a hold or authorization placed on your card upon order confirmation.
- Most orders begin processing as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved and the receiving address is verified. For example, if you order an item on Monday that leaves our warehouse in 1-2 full business days (Monday-Friday, excluding federal holidays within the United States), it will leave our warehouse no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.
