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  • Can I cancel or change my order?

    We’re so sorry that your order isn’t quite right! Our warehouse goes to work to process your order as soon as it’s placed, to ensure it gets to you as quickly as possible. Because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.


    However, there is hope! You can set up a return shipping label (see link below) once the order arrives, and return shipping is free!

    www.keenfootwear.com/returns

    If you still have questions, you can give us a call at 866-676-5336 or email us at info@keenfootwear.com. We’re here Monday-Thursday 6AM-5PM PST, and Friday 6AM-3PM PST.

  • My order has an incorrect shipping address, can you fix it?

    If there is a mistake on your shipping address, don’t worry! We have a few options.

    If your order was placed within the last 10 minutes or so, give us a call right away at 1-866-676-5336. 

    If we’re not able to catch the order before it’s processed or shipped, you will need to reach out to UPS or USPS directly.

    The first step is to wait until your tracking number is active (usually 24 hours from shipping notification).

    Once the order is in transit, call 1 (800) 742-5877 and say “track a package” to get started. You can correct the address, or have the package held at a UPS store.

    You can also sign up for UPS MyChoice. It’s a free service that will allow you to manage your shipments. You’ll need to add the address on your order for it to be added to your UPS MyChoice account: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US

    For USPS, call 1 (800) 275-8777 and press 3 when prompted.

    You can also use the USPS Package Intercept service: https://retail-pi.usps.com/retailpi/actions/index.action

    Or sign up for Informed Delivery: https://informeddelivery.usps.com/box/pages/intro/start.action

  • Sales, Discounts, and Promotions

    Why am I not seeing a sale price?

    We try to make sale prices easy to find! They'll show in red on each product page. If a sales price is offered on just specific colors of a style, you'll see a red sale flag on the color noting it as a sale item.

    All sales and promotions are subject to terms and conditions. These are listed in any promotional emails sent out, as well as found on our site during the sale. These terms will include an end date for the sale or promotion. If you have any questions about the terms and conditions of a sale or discount offer, please feel free to reach out!

    Shipping

    Orders over $60 will qualify for free UPS ground or USPS Priority Shipping. Other promotions may be available for you order. Please review your shipping options on the “Shipping” page during checkout, found following your shipping address. Any free shipping options will be marked “Free” and can be selected at that time.

    We’re unable to offer free return shipping for Alaska, Hawaii, Puerto Rico, and Virgin Islands. Please reach out to us to set up a return authorization if you live in one of these areas.

    Warranty

    Our warranty promo codes are issued for the full retail value of your warrantied item, and are applicable to the full retail value of a replacement item. These promo codes will not combine with sale pricing, shipping promotions, discount codes, or Pro discounts.

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