Help Center

  • How do I change my shipping address?

    If there is a mistake on your shipping address, don’t worry! We have a few options.

    If your order was placed within the last 10 minutes or so, give us a call right away at 1-866-676-5336. 

    If we’re not able to catch the order before it’s processed or shipped, you will need to reach out to UPS or USPS directly.

    The first step is to wait until your tracking number is active (usually 24 hours from shipping notification).

    Once the order is in transit, call 1 (800) 742-5877 and say “track a package” to get started. You can correct the address, or have the package held at a UPS store.

    You can also sign up for UPS MyChoice. It’s a free service that will allow you to manage your shipments. You’ll need to add the address on your order for it to be added to your UPS MyChoice account:


    For USPS, call 1 (800) 275-8777 and press 3 when prompted.

    You can also use the USPS Package Intercept service:

    Or sign up for Informed Delivery:


  • Can I cancel my order?

    We start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

  • Do you offer free shipping?

    We are proud to say that we offer FREE UPS ground shipping for any orders $60.00 or more. For orders under $60.00, UPS ground shipping will cost $7.95

    USPS delivery is required for PO Boxes, APO, FPO, DPO. Puerto Rico, and Guam addresses, and these addresses will not qualify for free shipping.

    Not valid on KEEN Pro program orders, prior purchases, purchases at retail stores, or express or overnight shipping.

    Please note: Orders placed before 9:45 am PDT will normally ship the same day, and after 9:45 am PDT, they will ship the next business day.

    *Business days are Monday through Friday, except major holidays.

  • What is the cut-off for same-day shipping?

    Our cut-off time for same-day shipping is 9:00 AM PST Monday – Friday. Orders placed before the cut-off time will have tracking numbers emailed to the order recipient before the end of the day or early the next morning. All orders placed after 9:00 AM PST will ship the following business day.

  • Where can I find this shoe locally?

    Unfortunately, we don’t have access to what inventory our retail partners are carrying. However, there is hope! The best option is to follow our store locator link to pull up stores around you that are carrying KEEN's in general and then proceed to call in to see if the retailer is has available the specific style you’re interested in.

    That being said, we do offer free delivery and return shipping, so if you order the pair through our website and find them to not be the right fit you can send them right back and you won't be out shipping dollars!

  • How long until my order arrives?

    Our shipping time-frame is 1-5 business days for UPS ground shipping. Our distribution center is located in Kentucky, so ground shipping ranges from 2-4 business days in Central and Eastern states, and up to 5 business days in the Western US and outlying areas. Business days are Monday - Friday, except major holidays. Orders placed before 9:45AM PT will normally ship same day. After 9:45AM PT, they will ship the next business day.

    Click here for UPS coverage map: type in 40165 for the zip code then hit ‘submit’ to find your estimated delivery time.



  • Do you offer international shipping?

    Unfortunately, at this time we do not ship outside of the United States. However, we do partner with international dealers that may be able to assist further in finding our product locally. In order to view our global dealer list follow the link below.

  • Shipping Costs and Methods

    Items are generally shipped within one business day after your order has been placed. Orders placed before the cutoff at 9:45 AM PST will normally ship the same day. Business days are Monday through Friday, except major holidays.

    KEEN offers free UPS Ground shipping on orders over $60.00, and free UPS 3 Business Day on orders over $150.00.

    UPS GROUND - $7.95 
    Delivers in 4-7 business days

    UPS 3Day - $15.00 
    Delivers in 1-3 business days.

    UPS 2Day - $20.00 
    Delivers in 2-3 business days.

    UPS NextDay - $35.00 
    Delivers in 1-2 business days.

    USPS Priority - $15.00 
    Delivered by USPS within 3-5 business days (delivery estimate excludes APO & FPO).

    USPS is required for PO Boxes, APO, FPO, DPO. Puerto Rico, and Guam addresses.

  • Shipping Restrictions

    - Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.

    - We are unable to ship to multiple addresses at this time.

    - USPS is the available shipping method for PO box, APO, DPO, FPO, Puerto Rico and Guam addresses.

    - Currently, we are not able to ship to locations outside of the United States.

    - For items purchased with a credit card, you will not be billed until the items have shipped. For items purchased with a debit or bank card, there may be a hold or authorization placed on your card upon order confirmation.

    - Most orders begin processing as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved and the receiving address is verified. For example, if you order an item on Monday that leaves our warehouse in 1-2 full business days (Monday-Friday, excluding federal holidays within the United States), it will leave our warehouse no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.